We are pleased to announce the planned merger between KTSL and Panacea Workflow Systems. Once the merger is complete the combined companies will trade under the name KTSL. KTSL and Panacea Workflow Systems have been strong partners for over 10 years and with skills and business models that are extremely complimentary. The combined business has a plan to grow in new sectors and geographies, while increasing our investment in new solutions to strengthen our unique IP base. We are continuing to focus on growing our Value Added Solutions that are complimentary to BMC. This enhances our capacity and continues to [...]
Panacea have developed an integration between Salesforce Chatter and BMC Remedy ITSM. Using custom configuration in Remedy you can expose the any Standard Service Request that were designed in SRM and rapidly expose these to a user on the Chatter Interface, This means that isers of Salesforce no longer need to navigate to Remedy SRM anymore to raise Requests they can do so from their chat window. The Request ID is transferred back to chat window on sucessful creation. Using the Request Tracker Widget developed in HTML 5 - the same user could track the progress of their request.
I mentioned to you a little while ago on Skype about pitching an Apple Watch idea to our customer. Well they decided they want to go with a test application. Basically they wanted to show 3 values on the watch, Aged Incident Count, Aged Problem Count, Aged Request Count. The data would come from three different API queries. It just needs to simple, show the counts and refresh when opened (or on a button click if easier). The article below provides a great overview of whats possible with apple watch development. www.toptal.com/ios/apple-watch-in-a-nutshell
1. Locate any FTS indexed fields instantly and remove the FTS attribute. FTS indexing can have significant perfomance impact on your ITSM application. You can run the FTS fortification but this is an simple alternative. It can also be used to quickly identify any MFS categories that have been applied across your ITSM application. 2. Check for consistent Field ID usage across your application. This can be achieved by using the FIND feature and selecting Fields Check Box. Type the name of the field you would like to review and you will quickly see whether the Field Name/ID has been [...]